Privacy Policy

We have developed a privacy policy to keep you informed of what personally identifiable information (“PII”) we may collect from you, what this information will be used for, with whom such information will be shared, and how we protect your privacy.

PII includes information that can be linked to a specific individual, such as name, address, phone number or email address.

FOR OUR TRAVEL CLIENTS

PERSONAL INFORMATION WE MAY COLLECT AND HOW WE COLLECT IT

To make travel arrangements and provide other services to you, we may collect personal information from you, including but not limited to: 

– your name, your mailing address, your phone number, email address, date of birth

– hotel/airline reward/loyalty scheme numbers;

– travel preferences such as seat, special meals, and airline preferences;

– information necessary to facilitate travel or other services, including travel companion(s)names, emergency contacts, seating preferences and special dietary or medical needs

– personal information provided to customer-service representatives to research and resolve issues or questions; and

– payment information, including but not limited to your credit card number, card type, cardholder name, expiration date, and billing address.

Bon Vivant personnel may update your profile to accurately reflect any new profile information included in communications received from you.

HOW WE USE THE INFORMATION WE COLLECT AND WITH WHOM IT MAY BE SHARED

When you make travel arrangements with Bon Vivant and you provide information about yourself, we use this information to complete your order (i.e., to complete air, hotel, car, and other reservations), fulfil any customer service requests, and provide promotional or trip related information via email.

We do not share this information with outside parties except to the extent necessary to complete your order and fulfil your travel arrangements. Such other parties may include, but are not limited to, appropriate airlines and other travel suppliers, credit card merchant services, airline reservation systems, and other global distribution systems.

These service providers will disclose information about your traveller profile to hotel, airline, cruise, rental car, and other travel suppliers whose products you have purchased.

In addition to processing, confirming and fulfilling the travel or other services you request, Bon Vivant may use certain data for administrative and analytical purposes such as information systems management, accounting, billing and audits. We may also use PII to provide you other services, such as sending you an email notification regarding the status of your travel plans or trip information.

FOR THOSE WHO SUSBSCRIBE TO OUR NEWSLETTERS

When you subscribe to our newsletter, your name and email address will be stored by our mail provider, MailChimp, for the sole purpose of sending you our newsletters.

FOR THOSE WHO SUBMIT A CONTACT FORM

The data you provide on these forms will be used solely for the purpose of responding to your enquiry. You will not receive any unsolicited future marketing information. Your data will not be stored by Bon Vivant, we will not add you to any mailing lists and we will never share your details with a third party.

YOUR RIGHT TO BE FORGOTTEN

If you no longer want us to hold any of your PII data, please contact us (details below) and we will erase all information we have stored.

QUESTIONS, COMMENTS, CONCERN

If you have questions or comments about this privacy policy, or if you are concerned that we have not followed the principles put forward in this privacy policy, please send an email to us at info@bonvivant.co.uk or write to us at: Bon Vivant, 78 York Street, London W1H 1DP.

ADDRESS

78 York Street, London, W1H 1DP

PHONE

+44 (0) 203 141 3000